Crickas's Privacy Policy

Crickas is an international online gaming and Sports Betting platform serving players in Bangladesh and beyond. We believe every member's personal data belongs to them, and protecting it is our fundamental responsibility.

This privacy policy applies to Crickas's website, mobile app, and all associated services. By using any Crickas service, you are considered to have read and accepted this privacy policy.

Crickas complies with international data protection standards. Our privacy policy is reviewed and updated regularly to stay aligned with the latest security requirements.

Crickas only collects information that is genuinely necessary to provide its services. Collecting unnecessary or excessive data goes against our policy.

Personal Identification Information:

• Full name & date of birth
• Email Address & Mobile Number
• Residential address & country
• National ID or passport information (for KYC verification)

Financial Information:

• Deposit & Withdrawal History
• Payment method type (mobile banking number, bank account details)
• Transaction Amount & Date

Technical Information:

• IP Address & Device Type
• Browser Type & Version
• Platform usage patterns & timing
• Cookies & Session Data

Crickas collects your data solely for specific, transparent purposes. The table below details what information is collected and why:

Crickas never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with authorized payment partners to process transactions.
• KYC Verification Service: Documents may be shared with licensed verification services for identity confirmation.
• Legal Authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• AML Monitoring: Reports may be submitted to regulatory authorities to ensure compliance with anti-money laundering laws.
• Technology Partners: Software providers necessary for platform operation may access limited information.

Crickas uses industry-leading security technology to keep your data safe. Our multi-layered security framework ensures that no one can access your information without authorization.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available to secure your account login.
• Regular Security Audits: Third-party experts regularly review Crickas's security measures.
• Limited Access Policy: Only authorized personnel are permitted to access relevant data.
• 24/7 Monitoring: Automated systems monitor for unusual activity around the clock.

Crickas uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: These are essential for the platform to function properly. Without these cookies, login and session management are not possible.
• Performance Cookies: Helps us understand which parts of the website are used most, allowing us to improve our services.
• Functionality Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Helps personalize the Crickas experience by analyzing user behavior.

Crickas only retains your data for as long as necessary. Retention periods vary depending on the type of information:

Once the specified retention period ends, Crickas permanently deletes your information securely. If legal proceedings are ongoing, that information may be retained until the process is complete.

Every Crickas member holds the following rights over their personal data. To exercise these rights, contact the Crickas support team:

Crickas strictly prohibits access by minors (under 18). We do not knowingly collect or store data from anyone under the age of 18.

• Age is verified during registration and reconfirmed through the KYC process.
• If any minor's information is collected by mistake, it will be deleted as soon as we become aware of it.
• If a parent or guardian suspects their child is using Crickas, they can contact Crickas support immediately.

As an international platform, Crickas may store or process your data on servers located in different countries. In such cases, the following protections are ensured:

• Data transfer always occurs through encrypted connections.
• Countries to which data is transferred maintain adequate data protection laws.
• Standard Contractual Clauses are used for international data transfers.
• All processing partners are required to uphold the same high standards of data protection.

Crickas reserves the right to update this privacy policy at any time. Updates may be necessary due to regulatory changes, technological improvements, or changes to our services.

• Members will be notified via email or through the platform in case of significant changes.
• Continued use of Crickas after changes indicates acceptance of the new policy.
• The date of the most recent update is always shown at the top of this page.
• Previous versions of the privacy policy will be provided upon request.

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact the Crickas support team. We are committed to responding as quickly as possible.

• Email: [email protected]
• Support Portal: Platform live chat facility (available 24/7)
• Response Time: Typically within 24–48 hours

If you believe Crickas is not adequately protecting your data rights, you have the right to file a complaint with the relevant data protection authority.